Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition that you received it. The item must be unused, uninstalled, unmodified, and undamaged, and must include all original packaging, labels, accessories, hardware, manuals, and other materials supplied with the product.

Items that have been installed on a motorcycle, mounted, modified, altered, or otherwise used are generally not eligible for return.

You will also need your receipt or proof of purchase to request a return.

How to request a return

To start a return, please contact us at support@webike-china.com before sending any item back.

Please provide your order number and the reason for the return. Depending on the circumstances, we may also request photos or other information to evaluate the item.

Do not send products back without receiving return instructions from us first. Items returned without prior authorization may not be accepted.

Return shipping costs

For returns due to a change of mind, incorrect product selection, incorrect motorcycle model/year selection, or other reasons not caused by Webike, the customer is responsible for the return shipping costs.

If the item is defective, damaged during transportation, or incorrectly supplied by Webike, please contact us as soon as possible. If the issue is confirmed, Webike will provide appropriate return instructions and may cover reasonable return shipping costs.

Please note that international return shipping costs can be significant, and customers should contact us before arranging a return.

Product compatibility

Customers are responsible for confirming that a product is compatible with their motorcycle before placing an order.

Please carefully check the applicable motorcycle model, model year, specifications, dimensions, and other compatibility information provided on the product page.

If you purchase an item that is not compatible with your motorcycle due to incorrect model, year, specification, or product selection, the return will be treated as a customer-requested return and the customer will be responsible for the return shipping costs.

If you are unsure whether a product is compatible with your motorcycle, please contact us before placing your order.

Damages and Issues

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible with your order number and clear photos of:

The product
The damaged or defective area
The original packaging
The shipping label

We will review the information and determine the appropriate solution, which may include a replacement, repair, or refund.

Please do not install or modify a product if you believe it may be defective or incorrect. Installing a product may affect your eligibility for a return or refund.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

Products that have been installed, mounted, used, modified, or damaged
Products without their original packaging, accessories, hardware, or manuals
Made-to-order or special-order products
Customized or personalized products
Products specifically ordered according to a customer's special requirements
Products that are discontinued or specially sourced at the customer's request
Gift cards

Sale or clearance items may also be non-returnable where permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country or region.

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

Exchanges

We generally do not offer direct exchanges for international orders.

If you need a different product, model, specification, or size, the fastest way is to return the original item, if eligible, and place a new order for the desired item.

Return shipping costs for customer-requested returns are the responsibility of the customer.

European Union – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you may have the statutory right to cancel your order within 14 days of receiving the goods, without providing a reason, subject to applicable EU consumer protection laws and the applicable exceptions.

Where the right of withdrawal applies, customers are responsible for taking reasonable care of the goods during the withdrawal period. If the goods have been used, installed, modified, or handled beyond what is necessary to establish their nature, characteristics, and functioning, the customer may be responsible for any resulting reduction in value, to the extent permitted by applicable law.

This section does not affect any mandatory rights you may have under applicable EU consumer protection laws.

Refunds

Once we receive your returned item, we will inspect it to determine whether it meets the return requirements.

We will notify you once the inspection has been completed and let you know whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method within 10 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.

Original shipping charges may not be refundable for customer-requested returns, except where otherwise required by applicable law or where the return is due to an error or defect attributable to Webike.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at support@webike-china.com.