Shipping policy

Shipping & Delivery

Webike China ships orders internationally from China using selected international shipping carriers and logistics services.

Available shipping methods, shipping costs, and estimated delivery times will be displayed at checkout based on the destination country, order weight, dimensions, and available shipping services.

Delivery times are estimates and may vary depending on the destination, shipping method, customs clearance, carrier conditions, and other circumstances beyond our reasonable control.

For international orders, please allow additional time for customs clearance where applicable.

Order Processing

Orders are generally processed after payment has been successfully confirmed.

Most orders are prepared for shipment within 1–3 business days. Orders containing special-order, made-to-order, or temporarily unavailable products may require additional processing time.

If an order is expected to require significantly more time than the estimated processing period, we may contact you with additional information.

Please note that weekends and public holidays may affect order processing and delivery times.

Shipping Rates

Shipping costs are calculated based on factors including:

Destination country or region
Package weight and dimensions
Products included in the order
Selected shipping service
Delivery address

The applicable shipping cost will be displayed at checkout before you complete your purchase.

For some products, shipping costs may be higher due to their size, weight, dimensions, or special transportation requirements.

International Shipping

Webike China currently provides international shipping to selected countries and regions.

Shipping availability may vary depending on the destination, product type, transportation restrictions, customs regulations, and carrier availability.

We reserve the right to restrict or suspend shipping to certain destinations or products where shipping is unavailable, prohibited, or impractical.

Certain motorcycle products may be subject to transportation restrictions or additional requirements depending on the destination country.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country or local authorities.

Whether these charges are included in the shipping price or collected at checkout depends on the shipping service and destination.

Where the selected shipping method is Delivered Duty Paid (DDP) and duties and taxes are included at checkout, the applicable duties and taxes will be collected as part of the order where supported by the shipping service.

Where the selected shipping method is Delivered At Place (DAP) or another service where duties and taxes are not prepaid, the customer may be responsible for any applicable import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.

Please review the shipping information displayed at checkout before completing your order.

Customs duties and taxes are determined by the destination country's customs authorities and may vary depending on the product, declared value, HS code, country of origin, and applicable regulations.

Webike China cannot guarantee the exact amount of customs duties or taxes that may be charged by the destination country.

For international orders, accurate customs information is required. Webike China will provide customs documentation based on the actual order and applicable shipping requirements.

Customs Clearance

Customers are responsible for providing accurate information required for customs clearance, including their name, address, telephone number, email address, and any other information required by the destination country.

Some countries may require additional information, such as tax identification numbers, customs identification numbers, or other personal information.

If customs authorities or the shipping carrier request additional information from you, please respond as soon as possible to avoid delays.

If an order is delayed because the customer fails to provide required information or documentation, Webike China may not be responsible for the resulting delay, to the extent permitted by applicable law.

Customs Refusal or Undeliverable Packages

If a shipment cannot be delivered because of an incorrect or incomplete address, failure to provide required customs information, refusal to pay applicable duties or taxes, or refusal to accept the shipment, the package may be returned to Webike China or otherwise handled according to the carrier's procedures.

Additional costs resulting from an incorrect address, failed delivery, customs refusal, or customer-requested return may be charged to the customer where permitted by applicable law.

If a package is returned to Webike China, any refund will be handled in accordance with our Return & Refund Policy and applicable law.

Please contact us before refusing or abandoning an international shipment.

Delivery Delays

Estimated delivery dates are not guaranteed.

Delivery may be delayed due to circumstances including:

Customs clearance
Shipping carrier delays
Weather or natural disasters
Transportation disruptions
Strikes or labor disputes
Incorrect or incomplete delivery information
Customs inspections
Changes in import regulations
Other events beyond our reasonable control

We will make reasonable efforts to assist with shipment tracking and communication with the carrier when a delivery issue occurs.

However, Webike China cannot guarantee a specific delivery date unless a guaranteed delivery service has been expressly offered.

Lost or Damaged Shipments

If your package appears to have been damaged during transportation, please take photographs of the package and product before opening or discarding the packaging whenever possible.

If your order is lost or appears to be significantly delayed, please contact us at:

support@webike-china.com

Please provide your order number and tracking information so that we can investigate the shipment with the carrier.

For damaged products, please also refer to our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover that your shipping address is incorrect, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

Delivery to the Customer

Please ensure that someone is available to receive the package when required by the selected shipping service.

Once the carrier confirms delivery to the address provided at checkout, the order may be considered delivered, subject to applicable law and the carrier's delivery procedures.

If you believe that a package was incorrectly marked as delivered, please contact us as soon as possible so that we can investigate the issue with the carrier.

Split Shipments

If your order contains products with different availability or processing times, Webike China may ship the products separately where appropriate.

If an order is shipped in multiple packages, you may receive multiple tracking numbers.

Additional shipping charges will not normally be charged solely because Webike China splits an order into multiple shipments, unless otherwise stated at checkout.